Friday, October 22, 2010

Customer Service Success!

Eight months ago we launched our Focus on Service initiative to make sure that providing excellent customer service will always be a priority at Positive on-line reviews from satisfied customers show these efforts are paying off. As new owners we've worked hard to polish the reputation of, known previously as C & C Outdoors, CandC Outdoors, and/or C and C Outdoor Store. Nothing short of our life's energy and savings now stand behind the value and service we bring to every order will fill for our customers.

We are very pleased by the high ratings we've worked hard to earn in the past few months. In particular we've achieved a 10.0/10 six-month rating from Reseller Our reviews at continue a similar thread. Please take a moment to click on one or both of links to see the high level of service we strive to provide for each and every customer.

Note there are only two critiques since we opened business, but we take every piece of customer feedback seriously. One was from a gentleman who posted on the fifth business day after placing his order upset that it hadn't arrived. Although he received his package on the following day; now we make a daily drop off at the post office at the end of each day to cut that extra day off shipping times. Another was from a woman who bought her tent a year earlier and didn't open it until the following July when she went camping in it. We were not able to honor her request for a refund for her year-old used tent. However we are considering extending our 60 Day, No Questions Asked Return Policy to a 366 Day Returns period for gear that is still new out of the box.

These sites will give you a good idea of the new reputation we are building. You'll also see that many of our new Focus on Service efforts have addressed concerns from the days before we started running C and C Outdoors. If you've bought anything recently or had any interaction with any of our growing staff of customer satisfaction experts we'd be pleased if you'd add your voice to the growing chorus in the form of a review and/or rating. Thanks for your support!

No comments:

Post a Comment